Feel free to reach out to us at any time — we’re here for your questions, product recommendations, and feedback. Send us an email to hello@frenchycosmetics.com
FRENCHY NAILS
about our nails
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Yes. All frenchy products are vegan and cruelty-free.
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Yes, you can clip, file/shape, paint, and apply stickers to our nails.
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Our nails come in many different sizes. Our kits that come with 24 nails include 12 different sizes and our kits that come with 28 nails include 14 different sizes. You are also able to shape all the nails so that they fit perfectly. The width of our nails can range from 6.3 mm - 14.02 mm.
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Yes, you are able to re-use the press-on nails. However, please keep in mind that this depends completely on lifestyle.
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Frenchy press-on nails are ideal for busy women, wanting gorgeous nails without the time commitment of a salon visit. They’re especially suited for those who prioritize time management and want to stay clear of potential damage caused by acrylic nails or gel polish under UV lamps.
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Yes — you can ship back unused or damaged nails. If you'd like us to recycle them for you. Email hello@frenchycosmetics.com for a complimentary shipping label.
MANICURE
about the process
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Our nails can last up to 3 weeks if properly applied.
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Proper nail preparation is key to ensuring your press-on nails last as long as possible. Follow these simple steps to get the best results:
- Begin by using the cuticle stick to push back your cuticles and file your nails down to the desired shape.
- Select the perfect size frenchy nail for each of your natural nail beds by placing them above and comparing the fit.
- Use the included nail file to buff your nails, creating a surface for the adhesive to bond to.
- Make sure to completely wipe all of your nails with the included alcohol wipe or aceton to remove natural oils that could prevent the adhesive from working effectively.
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- Shape and file your nails.
- Choose between Nail Adhesive Tabs (2-3 days wear) or Nail Glue (2-3 weeks wear).
- Apply the tabs or glue, align the press-on nails, and hold firmly for 10-15 seconds.
- Follow our application guide for extended wear. Removal instructions included.
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You can easily remove your press on's with no damage by soaking your nails in hot water, soap and oil (any kind such as cuticle oil, kitchen oil or body oil) for 10-15 minutes! Or massage well with oil.
Some nails may take longer than others to come off depending on how much glue you used, and how long it's been since you've applied your press on's.
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Yes, our press-on nails act as a protective barrier, allowing your natural nails to grow safely. They are a gentle and healthier alternative to traditional acrylics, perfect for those who bite their nails or have experienced damage or allergies.
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Our nails are designed to last. In the unlikely event that your nails pop off due to various factors, here's what you can do:
- Nail Preparation: Ensure your natural nails are clean, dry, and residue-free before applying press-on nails. This promotes better adhesion.
- File Before Glue: Use the provided nail file to gently texture your nail beds before applying glue. This helps prevent air pockets and enhances adhesion.
- Size and Fit: Double-check that you've chosen the right size and shape for your nails. A proper fit ensures comfort and security.
- Proper Application: Apply a thin layer of glue to your natural nail and cover it completely. Add a drop of glue to the press-on's base, avoiding the free edge. Coat nails well to avoid air bubbles.
- Press and Hold: Firmly press the press-on nail onto your natural nail for 10-15 seconds, applying pressure at the center and pinching the sides. Avoid water contact for 2 hours post-application.
Remember, proper application and care are crucial for long-lasting results. If you encounter any issues, please contact our customer support for assistance. We're here to ensure your satisfaction with our products.
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If you're finding it difficult to remove our nails, we recommend soaking them in warm water with oil and soap. It's crucial not to force them off, as this can damage your natural nails. You can also try massaging your nails with oil to help loosen them. Keep in mind that our recommended application process is designed for a three-week wear. If you're only planning to wear the nails for a few days, we suggest using our Nail Adhesive Tabs, which are intended for shorter durations.
SHIPPING
shipping policy
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We process and ship orders M-F, excluding holidays. Most orders placed before 4 PM CET will ship same day. Please allow up to 1-2 business days for orders to be processed before shipping. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.
Orders to Netherlands, Belgium and Luxembourg generally arrive within 1-2 business days. Please review our shipping page for estimate transit times.
Orders to the France, Germany and rest of Europe generally arrive within 2-3 business days for most countries but can take longer depending on the country. Please review our EU specific shipping page for estimated transit times for each country.
Orders outside Europe generally arrive within 9-13 business days for most countries but can take longer depending on the country. Please review our shipping page for estimated transit times for each country.
We are not responsible for any delays with carrier transit times. -
In the benelux, Standard Shipping is available for most domestic locations via PostNL, DHL (1-2 business days after fulfillment) for €3,95. Standard Shipping is free for all orders over €65 within Europe .
Standard Shipping to France, Germany and rest of Europe costs €6,95 on all orders under €65 and arrives within 2-3 business days (see shipping information for more details by country). We offer free shipping on all orders over €65.
Standard Shipping to the United Kingdom costs £7 on all orders under £60 and arrives within 5-7 business days. We offer free shipping on orders to the UK over £95. Express shipping is available for £24 and delivers in 3-4 business days (not including processing time).
Standard Shipping to rest of Europe costs €10 on all orders under €70 and arrives within 9-13 business days. We offer free shipping on orders to the EU over €70. Express shipping is available to France & Germany for €20 and delivers in 3-4 business days (not including processing time). -
We ship worldwide. We usually ship the same day on orders placed before 16:00 (CET). Please visit our Shipping page for specific details.
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Yes, we ship our products all over the globe.
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Customs, duties and taxes are not included in the item price or shipping cost. Any added duties or taxes are the responsibility of the customer.
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Yes, you may change your delivery address (assuming your order has not been delivered). We recommend you to contact us immediately upon realising that the address may be wrong with your order.
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If your products are lost or damaged, please contact our customer support team immediately. We will assist you in resolving the issue.
RETURNS
return policy
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To initiate a return, please send an email within 30 days after delivery to Frenchy's customer service team at help@frenchycosmetics.com. In the email, please include your order number, the reason for the return, and any relevant information about the product you wish to return.
*Please note that kits without the sealing sticker may not be returned or exchanged due to hygienic reasons.
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Yes, please return your item(s) according to our return policy within 14 days after delivery. You will receive a full refund once we’ve received the item(s) in unworn and undamaged condition with the sealing sticker attached. In the meanwhile, you can go to our online shop and place a new order.
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Yes. Customers are responsible for the costs of a return shipment.